To download a copy of the free returns form click here.

Big Tall Order now offers a free returns service to all UK customers. There is a pre-paid postage label printed on our returns form. Attach this label to your returns parcel (including your returns slip inside) and simply return it to any Post Office for a free return. Even though this is a free service you are still responsible for the return parcel until it has been received at the returns address. Please always obtain proof of postage from the Post Office, this is free to request and will aid in case of any problems.

Big Tall Order will not be liable/responsible for any lost or damaged items in transit of this free service.

With proof of postage you will be provided with a tracking number by the Post Office on the receipt. You can track your parcel online at the royal mail website:

Please not that returns sent to us using the free returns service we provide may take up to 10 working days to be received by us. Please allow this period of time before contacting us with regards to your refund or exchange. If you need a quicker service please use an alternative method the may incur some cots to yourself, we would recommend using royal mail recorded delivery in this situation.

Where an excahnge has been requested for a replacment item(s), a charge of £3.95 will need to be made for the return postage of the item(s) being sent back out, this reduced postage cost is only for UK mainland returns.

Please Read the returns policy included with your parcel for full details.

International Returns

International customers who wish to return items for exchange or refund should do this using their local postal service to return the parcel back to us. Your parcel will have to be returned to us at your cost, unless there was an error on our behalf. Please fill out the returns slip provided and include this inside your parcel and obtain proof of postage.

Do not use the free returns label to send your items back, we will not receive it.

Non-Returnable Items

Some items are not available for return for public health and hygiene reasons. These are highlighted in our returns policy.




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